claims management educational seminars

ECA offers a number of educational seminars to promote proactive Workers’ Compensation claims management within the industry.  The seminars will enable employers of insured, self-insured or self-administered programs, captive owners,  insurance agents, claims adjusters, and those in other disciplines to better understand how Workers’ Compensation claims should be managed. The major goal is to aggressively manage both compensable and disputed claims in an appropriate manner that will result in mitigating the ultimate expense/exposure.

We believe that Claims Adjusters would find the educational seminars helpful in re-visiting “industry best practices” and reinforce their fiduciary responsibility to their (carrier/TPA/Self-Administered/Captive) employer.

Each seminar has been developed and based on ECA’s more than 100 years of accumulated experience and expertise in the areas of overall Workers’ Compensation Administration, Underwriting, Risk Management, and Claims Management.

Workers' Compensation Basics

ECA’s Michigan Workers’ Compensation – Understanding The Basics educational seminar has been approved for six (6) Continuing Education Credits for attendees.

The seminar presents comprehensive information about the Michigan Workers’ Disability Compensation Act.  It provides an overview of the basics of Workers’ Compensation coverage, determination of compensability issues, calculation of Average Weekly Wages and Weekly Compensation Benefit Rates, and the timely completion and filing of required state forms.

Similar seminars for other states are currently being developed and will be available during 2007..

Proactive Claims Management

A series of five (5) comprehensive educational seminars are available that focus on proactive claims management philosophy, techniques, and activities necessary in mitigating disability duration and expenditures.  Each seminar within the series has been approved on a national basis and provides three (3) Continuing Education Credits.

The series consists of:

I.   Initial Activities To Proactive Claims Management
II.  Follow-Up On Key Issues Presented
III. Appropriate Referrals To Outside Vendors
IV. Internal/External Reporting and Interaction Activities
V.  Claims Management – Time Management

The Goal = Enhanced Performance Increase Expense Control and Decrease Disability Duration as well as direct/indirect expense

Hands-On Application

Each seminar enables the attendees’ to walk through the various activities of the recommended claims management process.  After the seminar presentation and discussion, the attendees will meet in small groups to review a portion of an “actual claim” reflective of the seminar’s content.  The group will review the claim’s documentation and then outline key issues they recognized.  This exercise gives the attendees an opportunity to apply the presentation to a real claim situation.  Each group will present its findings after which the Presenter will close the session with final comments.